• Payment is made by credit or debit cards via the “Book now” button.
• 50% of the balance is due to secure the booking. The remaining 50% is due 30 days before arrival and is taken automatically (if the first payment made by card rather than bank transfer). 
• If the booking is made within 30 days of the start date, then the full balance is due immediately.
• Payments are made through the secure Stripe payment platform.  
• Alternatively we very much welcome payments made by bank transfer.

• 1 and 2 bed properties: 95% refund for cancellations made at least 30 days before check-in. 50% refund for cancellations made at least 14 days before check-in. 
• 3+ bed properties (Trevint): 95% refund for cancellations made within 48 hours of booking. 50% refund for cancellations made at least 30 days before check-in.  

• No, but a pre-authorisation on your payment card to the value of £250 is held as security against any unlikely damage.
• The hold will be released 2 days after departure. No monies will be debited without contacting you first.

• 3 days before your arrival a link to the detailed Welcome Book will be emailed to you, which should contain all the information you need.

• Well behaved dogs welcome for an additional fee of £30 for flats, £50 for Trevint.

• Maximum 2 dogs. 

• Dogs not permitted at Hideaway (we are working on this!) 

• Yes, all our properties have designated parking immediately outside the property, except Pendennis, where free street parking is available nearby.

Yes!

• 10% discount for a week
• 15% for 2 weeks
• 25% for 4 weeks

• Linen and towels.
• Tea, coffee, sugar and milk.
• Hand soap
• 1 basket of logs and kindling (winter months only)

• Beach towels.
• Toiletries such as you would find in a hotel like shampoo etc. 

Yes, please let us know in advance so the housekeepers can make the necessary arrangements.

Cots are standard UK travel size (100 cm x 74 cm), suitable from birth to 36 months and for babies up to 15kg.

Please note we do provide a cot mattress but not cot bedding.  

• “Know Your Guest” screening is undertaken by Superhog, the industry’s leading guest screening provider. 
• Before the booking begins you will need to have your details verified by Know Your Guest. Fear not, the process takes less than 60 seconds and only requires input of basic contact details and a date of birth. 
• In very rare cases Superhog may subsequently require ID upload to complete the verification.
• Superhog will not sell or pass on personal data to any third party. All personal information is encrypted, ensuring all personal identifying information remains protected. 
• Verification is undertaken on the lead/booking guest only. 
• Verification is not required for returning guests. 

Yes, all designated car parking spaces have access to a standard domestic plug socket free of charge, except Hideaway, where guests have access is to three shared 7kW PodPoint charging points in the marina village, at a tariff of 85p/kWh.